Dez S Yea

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Never got my refund

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Ziipstock - Never got my refund

Perched some Disposable vapes and decided not to order the vapes from this company automatically did a refund waited 10 days for it to come back on the card i paid with the 10 business came and gone and i Never received my refund back do i emailed the company back and was emailed back saying i would have to wait another 10 business days

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Loss:
$63

Preferred solution: Full refund

User's recommendation: Don't waist you're money or time with this company

Kristin K Tti

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I have been shopping with you guys for months trying to quit smoking cigarettes. I ordered two new vapes that were not properly packaged. Cardboard and melted.

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Ziipstock - I have been shopping with you guys for months trying to quit smoking...
Ziipstock - I have been shopping with you guys for months trying to quit... - Image 2
Ziipstock - I have been shopping with you guys for months trying to quit... - Image 3

The items I purchased were not packaged properly. I've been ordering from you guys for months.

Packages were delivered to my mailbox, sealed in bubble wrap. This purchase was delivered to the door in melted cardboard. I need a full refund. The items I purchased, '2 Lost Mary', were not vapes!

This is a hate crime, an act of terrorism.

They were not made of a similar substance, but rather were soft and melted. Very hazardous!

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Loss:
$44
Pros:
  • Excellent when packaged and mailed properly
Cons:
  • Not made of same substance vapes i have ordered in the past

Preferred solution: Full refund

Nuo T

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Received A Useless Leaking Vape. Contacted but no reply for 3 weeks.

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Ziipstock - Received A Useless Leaking Vape. Contacted but no reply for 3 weeks.
Ziipstock - Received A Useless Leaking Vape. Contacted but no reply for 3 weeks. - Image 2

I recently bought a Hyde vape from this website. I received the vape and guess what?

It is completely soaked in e-juice and leaking inside the package. At this point there is no point in even trying to use the device, but I still tried and of course it didn't work. You can see the video I attached. Also, I contacted them over 10 times through email with NO REPLY OVER 3 WEEKS.

I cannot what happened to me, and never expected this to ever happen to me. Don't ever order from this website because you will probably receive a broken vape with no customer service.

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Loss:
$15
Cons:
  • Broken vapes
  • No customer service to speak with
  • No reply

Preferred solution: Full refund

User's recommendation: Do Not Purchase From This Website If You Want A Working Vape Or Customer Service.

Sherry M Clq

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Verified Reviewer
| map-marker Salamanca, New York

Only received part of my order

I ordered 10 vapes but only received 4. I was charged for 10.

They came in a small box that would not fit 10. They said my order was complete and delivered. I have sent many emails but received zero response.

I would like to know where the rest of my order is, or I want my money back, or a phone number to contact. Very unsatisfactory.

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James T Yii

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Verified Reviewer

Purchased a zero bar vape and it won't charge

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I purchased a zero bar vape (grape soda flavor), and it would not charge. I tried to reach out to them twice with no reply, and now we are out of options but to accept our loss. I would not recommend ordering from them because the customer service is non-existent, and I will also be reporting them to the BBB.

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Loss:
$25
Cons:
  • No customer servixe
  • Product defected

Preferred solution: Full refund

User's recommendation: Do not order from them

Michelle K Hcx

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Verified Reviewer
| map-marker Schuylkill Haven, Pennsylvania

No customer service number

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I'm trying to buy some vapes and my credit card goes through, but then you cancel the payment. Nothing is wrong with my card. You really need a phone number because emailing doesn't answer.

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Melissa W Cne

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Verified Reviewer
| map-marker Los Angeles, California

I canceled an order shortly after I purchased.And now they won't accept my purchases any more.It's ridiculous.I've sent them 3 emails.They haven't tuxedly back at all

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I don't understand why they won't send me my vape. I only canceled one time.

I didn't know that it was against the rules. I really need this item. There is really no other way to get it, but this is the best website.

I've had no problems with you. I get fast delivery and then you just cut me off.

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Stella C Xmr

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Verified Reviewer

Credit

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I am wondering if you'd give me credit. I am almost out of my vspes and don't have no money at the moment.

I will forsure pay it on the 1st.

I order all the time once sometimes twice a month. So will you please give me some credit??

Sincerely

Stella May

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Preferred solution: Credit

Resolved
Jennifer A Zij

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Verified Reviewer
| map-marker Amory, Mississippi

Resolved: Two great orders then ghosted??

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Updated by user Mar 24, 2024

Company fixed the issue and I have been provided with apology. I never heard back from Zippstock, but my package arrived with everything I ordered.

Original review Mar 09, 2024

I placed a couple orders from Ziipstock and had a great experience with those. Great price, super fast shipping.

I was excited I had found them! But then two weeks ago, I placed another $130+ order and the money was taken from my account, but I have yet to get a confirmation email OR my products. I have emailed and gotten no response. I have called, no answer.

Left voicemails but no return call. If they cant fill my order, just tell me!

Dont take my money and leave me hanging. I am NOT a very happy camper right now.

View full review
Loss:
$130
Pros:
  • Good prices - good selection
Cons:
  • Will not answer email
  • Will not mail your product after you paid for it
  • Will not return calls

Preferred solution: Full refund

User's recommendation: Be careful. You may get your order and you may not.

Susan V Tbm

I have not received my order it’s telling me that it was delivered to Illinois. My address is 178 Violet Circle, Interlachen, FL 32148.

I have not received my order its telling me that it was shipped to Illinois way I put the right address on the order

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Loss:
$189

Preferred solution: The vapes I ordered

Alison P Nem

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Verified Reviewer

How come the nex air bar said 10.29 but I was still charged regular price

When ordering tonight d weed much Ive been a customer for at least a year now, I noticed NEX Air bar was reduced from 16.99 to 10.29 but as I went to checkout the price was 16.99 just a little upset over this I guess I dont understand. Thanks to reply to me soon.

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Loss:
$7

Preferred solution: Price reduction

Freddy R Ybi

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Verified Reviewer

Noticed my Apt#7C was not place on my order

My Nane is Freddy Rodriguez. I place an order yesterday, I noticed that my Apt# 7C was not placed on my order.

I live in a housing complex and I would like to reassure that I receive my package. My order # is: ZS407115****

Thank You please make sure I receive my package even if I have to sign for it.

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Preferred solution: Deliver product or service ordered

User's recommendation: My recommendation will be when I receive my package.

Lori J Sde

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Verified Reviewer
| map-marker Anamosa, Iowa

Again, faulty vapes

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Ziipstock - Again, faulty vapes

BC5000 Tripple berry ice, went dead after 10 min wouldn't recharge at all! BCUltra5000 cotton canyon vape, wouldn't charge at all, completely dead!!

I just opened a couple vapes today...3 of them. The 2 were as I sd. Were dead, one was completely wouldnt even charge n the ither had 1o min of juice in it! Veryfrustrating@Angry I hardly had any issues with ziipstock and elf bar/EB Designs are still my favorite vapes.

If they aren't replaced, im going to switch to another company. I don't want to, but I may have to, if this isn't corrected n 2 new vapes sent to me.

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1 comment
Aleck Dam

I has isses with vapes not working several times and name brands 1st time it happened they sent me 2 of the same vape you'd expected to get more crap but it happened everything was good again. I found another company to get em from and that was horrible too took over almost 2 weeks to get em...

I just went back to ziipstock and so far everything has been good they just need better customer service!! I do love how quick I get em..

Lori J Sde

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Verified Reviewer
| map-marker Westfield, Illinois

Faulty vaoes

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Ziipstock - Faulty vaoes

Opened one l Iost mary vape, completely dead, wouldn't charge. It was replaced TODAY I opened several more and one elf bar bc5000 tripple be=ry ice was the same, completely dead!

Angry The other of the 3 I opened was a bc5000ultra blue cotton canyon! AngryCry I got 5 drags from it n no more, thought it needed charged so I chat%Ed it n hot the nasty burnt taste!

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Loss:
$36
Pros:
  • Variety of elf bar flavors n brands
Cons:
  • 3 gmfaulty vapesv
  • As of current order

Preferred solution: Replace my 2 vapes

User's recommendation: Please replace the vapes, or I'm gonna hafya switch companies

Lori J Sde

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Verified Reviewer
| map-marker Rolling Meadows, Illinois

More fault vapes!

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Ziipstock - More fault vapes!
Updated by user Aug 13, 2023

This last order, I've had 3 faulty vapes! Frustrating!!

One Lost Mary u replaced . I've had 2 since then! BC5000 Triple Berry Ice, dead wouldn't charge. 1 BC5009 Ultra Cotton Candy...got maybe 10 hits n it was emoty!

This has not happened to me before like this! I'm very frustrated n would like those 2 vaoes replaced, PLEASE

Original review Aug 13, 2023

2 more faulty vapes in same order. One wouldn't charge again or vape.

The oe other lasted 2m10 min n was out of juice!

SO FRUSTRATED! I like ziipstock, but this has become more recent.

BC5000 Triple Berry Ice

BCUlra Blue cotton candy

I'd like them replaced, asap!

View full review
Loss:
$36
Pros:
  • Tasty
  • Quick telivery
  • Last good amt of time
Cons:
  • Once in awhile short on juice
  • Faulty vapes

Preferred solution: Replacement of vapes

User's recommendation: Would recommend if ziipstock replaced faulty vapes

Lori J Sde

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Verified Reviewer

In August I had 2 more faulty vapes!

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Updated by user Sep 19, 2023

I've heard nothing, not received 2 vapes to replace the faulty ones

Original review Sep 12, 2023

1 elf bar bc5000 tripple berry ice - just dead n wouldn't charge.

1 elf bar 5000 ultra cotton candy vape, got MAYBE 10 hits off it, so I thought it just needed a full charge. Nope, it wouldn't charge. K believe this was Aug or July order

View full review
Loss:
$35
Pros:
  • Tasty
  • Variety of elf bar flavors n brands
Cons:
  • Faulty vapes

Preferred solution: My two vapes replaced

User's recommendation: I like ziipstock, but the 2 previous orders to the one I just got, there were 2 issues. I'd still recommend them if they'd replace those faulty vapes

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